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- Attentive and Available – We pride ourselves on embracing all things digital and so we are typically available online (via email or instant messenger) and endeavour to get back to you within 48-72 hours. For more urgent matters we are contactable via mobile.
- Care & Skill – We pride ourselves on excellent customer care and we will perform all our Services with professional diligence and with reasonable care and skill.
- Client Confidentiality – We understand that your projects and products might be top secret and we will treat your confidential information that we obtain in the performance of Services, with the strictest confidence, this is unless in the unlikely circumstance, there is a legal or professional requirement otherwise. Our Services are for You and are provided on a non-exclusive basis.
- Data Protection – We are GDPR and ePrivacy compliant, we will only use your personal information if we have a lawful purpose to do and ensure security of your data that is within our control. For more information see Our Privacy Promises.
- Passionate and Practical – We are passionate about providing simple solutions which are strategic, pragmatic and of course tailored to You.
- Anti-Corruption – We have a zero tolerance approach to bribery, corruption and the funding of terrorism. We are required to act with integrity and honestly at all times. We must not offer or receive gifts that could improperly influence, business decision making. We are required to comply with all applicable anti-bribery and counter terrorism laws and expect You to have similar policies which apply to all matters and personnel. We will also verify your identity before working with you.
- Feedback and Complaints Handling – We welcome ongoing feedback and in the unlikely event that you are not satisfied we would still like to hear from you (please see Feedback and Complaints Handling Procedure).